How PUBG Mobile Caught Cheaters / Hackers and BAN Them?

Here are a couple of questions that PUBG Corp. should ask themselves about when considering if someone is a hacker:

"· Is the shot impossible or just improbable? One of the PMCO Spring Split’s amazing moments was a 300m+ headshot with a mini-14 by an SSG player. The shot was good, but at that range, you need to be lucky too. He wasn’t cheating, he just had a great combination of luck and skill. A lot of “impossible” shots aren’t actually impossible, they just feel like it.

· Could lag or packet loss issues possibly contribute? Many times we’ve seen reports of people shooting through walls, and when we review the video the person is dodging in and out of view behind an obstacle. A tiny bit of lag at the wrong moment could have left you exposed longer than you thought, and by the time the server was reconciled with your client as to your intended position you’d already been hit. On your screen that looks a lot like getting shot through a wall. If you’re near a window, that’s a real possibility.

· Is the action purposeful? We’ve all seen rare bugs that occur where something odd happens in the game. One we’ve noticed is a very rare issue where something in-game has issues with its Z-axis position and appears to jump repeatedly in the air, usually a motorcycle but sometimes a car. This can happen to players too, so they’ll seem to be leaping into the air super high over and over again. If it’s not purposeful, it might just be a bug. If it somehow gets the player an advantage, it’s more likely it’s actually cheating.

· Is my evidence mostly from Spectate Mode? Spectate Mode is great, it lets us watch other people’s gameplay and learn a lot about how others play or cheer on friends. But while Spectate mode is usually pretty accurate, it isn’t as accurate as playing the game yourself. Potential lag issues are multiplied as you’re watching something impacted not only communications between you and the server but also between that player and the server. Sometimes you may notice that people’s cross-hair aren’t precisely on the target when you see hit markers popping up, showing that Spectate Mode is slightly off at that time. In more extreme cases a player’s position may be more distorted, making it look like they are shooting through solid objects. Understanding the limitations of Spectate Mode definitely helps identify hackers (or non-hackers) more effectively.


Ultimately targeting cheaters in-game is only part of our overall efforts to protect your game experience. The real big fish are the people who create and advertise cheats. If we can make things harder on the suppliers, the users in this case really will decrease. Over the last few months, we’ve shut down hundreds of social channels, removed many thousands of videos, dozens of discord servers where hacks are sold, and more. It’s incredibly satisfying watching a stream of a cheater in-game advertising their wares go dark and realize that their ability to profit from trying to ruin your game is being reduced. A lot of the reports of videos and streams come from you, the players, and we thank you for bringing them to our attention. In a number of cases, when possible given the jurisdiction and laws of particular countries, we’ve even involved law enforcement in arresting and prosecuting people for their illicit behavior. We will continue to expand and scale these efforts to reduce the profit and punish when possible the people who create cheats.

These things are all making a difference, but we have much more planned. We’re looking at additional ways we can communicate with you (beyond daily and weekly updates), especially about players you have reported in the past so you can get more information on what actions are being taken. The first step in this process was our recent start of sending in-game messages about hackers you have successfully reported, something a number of you have noticed and commented on. We’ve also made major improvements to our detection methods recently, while they are having a major effect we are actively working on various even more sensitive means of detection on our servers to keep the game cleaner than before. Finally, during Update 0.15.0 we will invest more service and computing resources to gradually start rolling out improvements to our Server Infrastructure that will enable us to detect efforts to hide cheating by making it appear that a player has a poor connection, allowing us to detect these cheaters even more quickly than before. We also pledge to increase our communication on this front and thank you for your patience as we work to reduce the impact of these cheaters on your gameplay. "


The PUBG MOBILE TEAM
Source: Pubgmobile.com





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